Its Sr Technology Support Specialist

Honda Cars Of Rockwall

Temple Terrace, FL, US
Base: $70,000-$105,000 annually; starting pyy: $70...
Onsite
8+ years it support experience
Tier 2 advanced technical support
Troubleshoot hardware and networking
Honda Cars of Rockwall is seeking a Senior Technology Support Specialist to provide advanced technical support and customer service across multiple dealership locations in Florida. The ideal candidate will have extensive IT support experience, particularly in a service desk environment, and possess strong technical knowledge of various systems, along with excellent problem-solving skills

Job Summary

  • This role provides Tier 2/advanced technical support for Lithia & Driveway stores companywide while troubleshooting hardware, software, networking, mobile, and telephony issues.
  • The position requires frequent travel to various locations including Tampa, Orlando, and Jacksonville to perform onsite break/fix tasks and move-add-change operations.
  • Candidates will benefit from best-in-class industry benefits including medical, dental, vision plans, 401(k) retirement plan, and employee stock purchase plan.

Matching Summary

Match Score: 85

Honda Cars of Rockwall is seeking a Senior Technology Support Specialist to provide advanced technical support and customer service across multiple dealership locations in Florida. The ideal candidate will have extensive IT support experience, particularly in a service desk environment, and possess strong technical knowledge of various systems, along with excellent problem-solving skills.

Salary

Base: $70,000-$105,000 annually; Starting pay: $70,000-$80,000; Benefits: Medical, Dental, Vision, 401(k), PTO

Skills & Requirements

Must-have

  • 8+ years IT support experience
  • Tier 2 advanced technical support
  • Troubleshoot hardware and networking
  • Manage Major Incidents
  • Create and maintain documentation

Nice-to-have

  • Innovate and apply process improvements
  • Mentor and train team members
  • Strong attention to detail
  • Experience in retail automotive
  • Excellent problem-solving skills

Key Requirements

  • 8+ years of IT support experience
  • Bachelor's degree in IT preferred
  • ITIL certification preferred
  • High school graduate or equivalent
  • 18 years or older required

Work Rights

Not specified

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