$65,607 - $98,412; not specified; not specified py
Hybrid
Troubleshooting desktops, laptops, printers
Manage incidents and requests in servicenow
Resolve it requests within slas
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, providing technology services to state agencies and promoting broadband availability
Job Summary
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, providing technology services to state agencies and promoting broadband availability.
The primary purpose of this position is to provide technical support in the areas of troubleshooting, problem solving, setup, configuration, and installation of desktops, laptops, printers, and other computer related hardware.
This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.
Matching Summary
The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC, providing technology services to state agencies and promoting broadband availability.
Salary
$65,607 - $98,412; Not specified; Not specified
Skills & Requirements
Must-have
troubleshooting desktops, laptops, printers
manage incidents and requests in ServiceNow
resolve IT requests within SLAs
evaluate and prioritize incidents
collaborate with development teams
diagnose customer-level network problems
Nice-to-have
customer service protocols
Microsoft Office products
communicate technical issues effectively
Key Requirements
Bachelor’s degree in computer science or IT related field + 1 year IT experience
Associate degree in computer science or IT related field + 2 years IT experience
High school diploma + 4 years IT experience
Equivalent combination of education and experience