Quality Specialist - Contact Center, Au/uk Support
Eucalyptus
Makati, Philippines
On-site
Audit patient support interactions
Produce weekly qa reports
Analyze qa results and support metrics
This role plays a critical part in ensuring our patients receive consistently high-quality, empathetic support as we scale
Job Summary
This role plays a critical part in ensuring our patients receive consistently high-quality, empathetic support as we scale.
You’ll work with key stakeholders and front-line operations to help safeguard care standards, surface insights from frontline interactions, and drive continuous improvement across patient support processes.
Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.
Matching Summary
This role plays a critical part in ensuring our patients receive consistently high-quality, empathetic support as we scale.
Skills & Requirements
Must-have
Audit patient support interactions
Produce weekly QA reports
Analyze QA results and support metrics
Maintain and optimize macros and templates
Patient-first and empathetic lens
Nice-to-have
Drive continuous improvement
Collaborate with cross-functional partners
Customer-centric mindset
Work with team members at all levels
Key Requirements
4-5 years of experience in quality control
Experience in quality assurance, process improvement, or customer support operations