Proficient verbal and written communication skills
Ms tools proficiency
QBE North America is seeking a Policy Support Officer II to provide customer service and administrative support related to insurance products and processes. The ideal candidate will possess strong communication and organizational skills, with a focus on customer service and teamwork
Job Summary
The role involves providing customer service via email and answering questions from customers, underwriters, and agencies regarding products, processes, and policies.
Employees are responsible for work allocation, monitoring inflows of new business, renewals, cancellations, and endorsements while ensuring compliance with legislations and company policies.
The position requires maintaining a professional demeanor and cooperating with other functions to resolve inquiries and process transactions accurately.
Matching Summary
Match Score: 75
QBE North America is seeking a Policy Support Officer II to provide customer service and administrative support related to insurance products and processes. The ideal candidate will possess strong communication and organizational skills, with a focus on customer service and teamwork.
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
Proficient verbal and written communication skills
MS tools proficiency
Customer service focus
Keen attention to details
Nice-to-have
BPO experience with shifting schedules
Knowledge in Insurance Processing
Problem-solving skills
Analytical and research skills
Ability to multi-task
Key Requirements
Bachelor's Degree or equivalent combination of education and work experience