Senior Customer Success Manager

Rockwell Automation Ltd

Japan
Hybrid (on-site 3 days a week)
Drive adoption, retention, and business outcomes
Trusted advisor and strategic account manager
Manage critical plex software accounts
Rockwell Automation is seeking a Senior Customer Success Manager for its Plex MES division in Japan. The role involves managing key manufacturing accounts, driving customer adoption and retention, and ensuring that clients derive maximum value from Plex solutions

Job Summary

  • As a Senior Customer Success Manager (CSM) for Plex MES in Japan, you will manage strategic and complex manufacturing accounts to drive adoption, retention, and measurable business outcomes.
  • Your role involves acting as a trusted advisor and strategic account manager, guiding customers through their digital transformation journey and aligning Plex capabilities to their objectives.
  • You will own a portfolio of critical accounts, build long-term relationships, lead business reviews, and identify opportunities for expansion into additional Plex modules and services.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Senior Customer Success Manager for its Plex MES division in Japan. The role involves managing key manufacturing accounts, driving customer adoption and retention, and ensuring that clients derive maximum value from Plex solutions.

Skills & Requirements

Must-have

  • Drive adoption, retention, and business outcomes
  • Trusted advisor and strategic account manager
  • Manage critical Plex Software accounts
  • Build executive-level relationships
  • Leverage data and analytics

Nice-to-have

  • Passion for driving measurable outcomes
  • Customer-first approach

Key Requirements

  • 7+ years in Customer Success, Account Management, or related roles
  • Strong understanding of manufacturing operations, MES, ERP, or industrial automation
  • Fluent in Japanese and English (written and spoken)

Work Rights

Not specified

Tailored Resume

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