Customer Care Representative Iii

Avangrid

Pittsfield, MA, US
Starting pyy: $25.55; shift: 8:30am-5:00pm; benefi...
Not specified (assumed in-office based on job location).
Two years customer service experience
Billing or collections experience required
Microsoft excel and word proficiency
Avangrid is seeking a Customer Care Representative III in Pittsfield, MA, to provide exceptional customer service through various communication channels. The role involves managing customer inquiries, billing, and collections while adhering to regulatory guidelines

Job Summary

  • The role involves providing quality customer service by phone, mail, email, or in person while responding to inquiries.
  • Employees must process Residential Arrearage Management Program (RAMP) activities including eligibility determination and payment agreement negotiations.
  • The position requires adherence to Massachusetts Department of Public Utility regulatory guidelines along with federal and state laws.

Matching Summary

Match Score: 75

Avangrid is seeking a Customer Care Representative III in Pittsfield, MA, to provide exceptional customer service through various communication channels. The role involves managing customer inquiries, billing, and collections while adhering to regulatory guidelines.

Salary

Starting Pay: $25.55; Shift: 8:30AM-5:00PM; Benefits: Not specified

Skills & Requirements

Must-have

  • Two years customer service experience
  • Billing or collections experience required
  • Microsoft Excel and Word proficiency
  • Effective verbal and written communication
  • Typing, PC, and phone skills needed

Nice-to-have

  • Bilingual in Spanish is a plus
  • Good organizational and analytical skills
  • Ability to multi-task effectively

Key Requirements

  • High school diploma or equivalent GED
  • Two years customer service, billing, or collections experience

Work Rights

Not specified

Tailored Resume

Cover Letter