Tos Support Analyst

A.P. Moller - Maersk

Spain
Terminal operating systems navis n4
Xps platform knowledge front-end back-end
Itil processes incident problem change request
This role provides L3 support for mission-critical Navis N4 and XPS platforms ensuring global terminal stability

Job Summary

  • This role provides L3 support for mission-critical Navis N4 and XPS platforms ensuring global terminal stability.
  • The successful candidate will investigate complex incidents, perform root cause analysis, and manage changes through ServiceNow aligned with ITIL best practices.
  • You will actively contribute to system upgrades, cybersecurity initiatives, and standardization projects across a global team.

Matching Summary

This role provides L3 support for mission-critical Navis N4 and XPS platforms ensuring global terminal stability.

Skills & Requirements

Must-have

  • Terminal Operating Systems NAVIS N4
  • XPS platform knowledge front-end back-end
  • ITIL processes Incident Problem Change Request
  • ServiceNow incident management experience
  • English communication skills global coordination

Nice-to-have

  • Database Oracle SQL log analysis skills
  • Grafana Prometheus monitoring tool experience
  • Python Shell PowerShell scripting automation
  • Cybersecurity project exposure operational IT
  • Containerized cloud environment background

Key Requirements

  • Knowledge of TOS NAVIS N4 and XPS
  • Familiarity with system administration basics
  • Strong problem-solving and analytical skills

Work Rights

Not specified

Tailored Resume

Cover Letter