Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy
Job Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Manage, monitor, report, and execute the Major Incident Management Process, including Major Incident process engineering and response operations.
Western Union offers access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.
Matching Summary
Responsible for ensuring execution of a strategic function and implementing high-end, business-wide, critical strategy.
Skills & Requirements
Must-have
Major Incident Management Process
IT Service Management processes
service outage avoidance
service restoration activities
continual service improvement
Nice-to-have
"get things done" attitude
roll-up sleeves
prioritize and deliver critical results
work with multiple stakeholders/teams globally
Key Requirements
4+ years related experience
8+ years application and infrastructure technology operations experience
Bachelor’s degree in computer science or related field
Proven record of successful experience leading teams
Experience operating and governing a managed service environment
Strong analytical and problem-solving skills
Experience working with global stakeholders
Strong business writing, presentation, and verbal communication skills in English