Call Center- Customer Care Specialist - Onsite At Scottsdale, Az 85256

National General Holdings Corp

Scottsdale, AZ, US
Hourly pyy: $ 22.11; st + ard ot at 1.5 times + ho...
**
Handle inbound and outbound calls
Provide technical support
Troubleshoot account issues
** National General Holdings Corp is seeking a full-time Customer Care Specialist for their Scottsdale, AZ call center. The role involves providing customer support for identity protection services, requiring experience in customer care and strong communication skills. **

Job Summary

  • Handle both inbound and outbound calls to provide guidance to subscribers regarding products, technical support, and identity theft alerts.
  • Initiate Zendesk tickets for the I.T. department and create cases, ensuring accuracy of case creation and notation for restoration cases.
  • Benefits include a $80 monthly stipend, up to 20 days per year PTO, 9 national holidays, medical/dental/vision with HRA/FSAs, and other perks.

Matching Summary

Match Score: 75

** National General Holdings Corp is seeking a full-time Customer Care Specialist for their Scottsdale, AZ call center. The role involves providing customer support for identity protection services, requiring experience in customer care and strong communication skills. **

Salary

Hourly pay: $ 22.11; Standard OT at 1.5 times and Holiday pay at 2.5 times base pay; Benefits: $80 monthly stipend, up to 20 days per year PTO, 9 national holidays medical /dental /vision with HRA/FSAs, and other perks.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Provide technical support
  • Troubleshoot account issues
  • Active listening and problem-solving
  • Maintain strong company product knowledge

Nice-to-have

  • Experience in fraud identification
  • Experience in fraud resolution
  • Live chat experience

Key Requirements

  • High School Diploma or GED
  • Local to Arizona
  • 2-3 years of customer care experience
  • Ability to navigate multiple software applications
  • Availability to work a scheduled shift consistently
  • Strong formal oral and written communication skills
  • Highly adaptable and focused on self-development
  • High proficiency typing skills and computer comprehension

Work Rights

Not specified

Tailored Resume

Cover Letter