Service Account Manager / Product Advisor

Purestorage

Tokyo, Japan
**
Enterprise it infrastructure experience
Storage solutions knowledge
Container platforms (kubernetes)
** Pure Storage is seeking a Service Account Manager / Product Advisor in Tokyo, Japan. The role focuses on enhancing customer experience and satisfaction by acting as a trusted advisor, ensuring optimal utilization of Pure Storage solutions, and driving proactive system health through collaboration and strategic communication. **

Job Summary

  • As a Service Account Manager, you will be the primary architect of the customer experience, serving as a trusted advisor to ensure Pure Storage solutions deliver maximum strategic value.
  • You will bridge the gap between complex infrastructure needs and business outcomes, orchestrating global resources to drive system health, mitigate risks, and accelerate incident resolution.
  • Partner with sales teams to align service delivery with customer business goals, directly influencing value-based contract renewals and identifying expansion opportunities within your assigned accounts.

Matching Summary

Match Score: 75

** Pure Storage is seeking a Service Account Manager / Product Advisor in Tokyo, Japan. The role focuses on enhancing customer experience and satisfaction by acting as a trusted advisor, ensuring optimal utilization of Pure Storage solutions, and driving proactive system health through collaboration and strategic communication. **

Skills & Requirements

Must-have

  • enterprise IT infrastructure experience
  • storage solutions knowledge
  • container platforms (Kubernetes)
  • operational automation
  • facilitation, negotiation, conflict management

Nice-to-have

  • innovative thinking
  • customer experience architect
  • strategic value delivery
  • long-term loyalty building
  • process improvement contribution

Key Requirements

  • Native-level Japanese and business-level English
  • 3+ years enterprise infrastructure operations management
  • Hands-on enterprise IT infrastructure experience
  • Experience with container/Kubernetes or virtual platforms
  • Experience with ITSM integrations or scripting

Work Rights

Not specified

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