Senior Customer Success Manager-state & Local Government
Workday
Salt Lake City, UT, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote
Customer relationship management
Saas implementation oversight
Customer health monitoring
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
The Senior Customer Success Manager will be responsible for overall customer wellbeing by monitoring customer health, producing customer programs, and acting as an escalation point.
Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust to take risks, tools to grow, and support for long-term development.
Matching Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
Salary
Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants
Skills & Requirements
Must-have
Customer relationship management
SaaS implementation oversight
Customer health monitoring
Product roadmap communication
Issue resolution and escalation
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Curious minds
Empathy and shared enthusiasm
Key Requirements
7+ years customer facing services role
Issue resolution and escalation management
CRM and customer success platforms experience
Experience with State & Local Government customer base
Functional domain expertise with Financials preferred