Customer Service Manager

KION North America Corporation

Suzhou, China
Not specified
3-5 years service sales experience
Mechanical electrical electronic technical manuals
Control systems and techniques understanding
KION North America Corporation is seeking a Customer Service Manager in Suzhou, China, responsible for managing service sales, directing maintenance teams, and fostering customer relationships. The ideal candidate should have significant experience in service sales management, strong technical knowledge, and excellent communication skills

Job Summary

  • The position holder is responsible for analyzing the customer base and formulating strategies to promote Dematic service solutions in the Chinese market.
  • This role involves leading the site maintenance team, managing service sales processes from marketing to closing orders, and ensuring revenue targets are met.
  • The successful candidate will be responsible for people development, coaching maintenance staff, and ensuring compliance with EHS management systems.

Matching Summary

Match Score: 75

KION North America Corporation is seeking a Customer Service Manager in Suzhou, China, responsible for managing service sales, directing maintenance teams, and fostering customer relationships. The ideal candidate should have significant experience in service sales management, strong technical knowledge, and excellent communication skills.

Skills & Requirements

Must-have

  • 3-5 years service sales experience
  • Mechanical Electrical Electronic technical manuals
  • Control systems and techniques understanding
  • Material handling equipment working experience
  • Strong spoken and written English skills

Nice-to-have

  • Strong sense of collective honor
  • Willingness to work over time
  • Ability to work under high pressure
  • Microsoft Office proficiency
  • Coaching and training maintenance staff

Key Requirements

  • Bachelor degree in Electrical Automation or Mechanical
  • Three to five years experience in service sales
  • Working knowledge of material handling equipment
  • Understanding of control systems and techniques

Work Rights

Not specified

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