Contact Centre Operations Excellence Lead (hr & Finance)
AECOM Australia PTY LTD
Bucharest, Romania
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Lean six sigma green belt certification
Hr and finance contact centre experience
Servicenow case management expertise
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AECOM Australia PTY LTD is seeking a Contact Centre Operations Excellence Lead to enhance operational efficiency within their HR and Finance Contact Centre in Bucharest, Romania. The ideal candidate will possess extensive experience in contact centre operations, operational excellence, and continuous improvement methodologies, including Lean Six Sigma.
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Job Summary
This role is accountable for driving operational excellence, continuous improvement, automation, and digital innovation across global HR and Finance Contact Centre operations.
The position requires deep expertise in Lean Six Sigma methodologies and proven success in leading AI-enabled service transformation initiatives within HR or Finance domains.
AECOM offers comprehensive benefits including medical, dental, vision, life insurance, paid time off, and flexible work options as part of a global team committed to delivering a better world.
Matching Summary
Match Score: 75
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AECOM Australia PTY LTD is seeking a Contact Centre Operations Excellence Lead to enhance operational efficiency within their HR and Finance Contact Centre in Bucharest, Romania. The ideal candidate will possess extensive experience in contact centre operations, operational excellence, and continuous improvement methodologies, including Lean Six Sigma.
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Skills & Requirements
Must-have
Lean Six Sigma Green Belt certification
HR and Finance Contact Centre experience
ServiceNow case management expertise
AI-enabled service transformation projects
Global shared services environment experience
Nice-to-have
Black Belt certification preferred
Project Management certification advantage
GenAI applications for internal support
Strong executive presentation skills
Ability to lead without authority
Key Requirements
8-10 years total experience
4-5+ years in Operational Excellence
Bachelor's degree in Business, Operations, Engineering, or HR
Lean Six Sigma Green Belt (mandatory)
Experience with ServiceNow and case-based delivery