Primary location base pyy range: $99,800 usd - $14...
Fully remote
Client success manager
Account management
Enterprise saas solutions
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions
Job Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients.
Matching Summary
Partner with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions.
Salary
Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, as well as annual refresh stock grants.
Skills & Requirements
Must-have
Client Success Manager
Account Management
Enterprise SaaS solutions
Troubleshooting and product support
Strategic account management
Nice-to-have
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Curious minds
Key Requirements
4+ years customer success or account management
4+ years enterprise SaaS solutions support/implementation
4+ years technical understanding of complex software ecosystems
4+ years educating clients on products and providing training