The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology
Job Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Key responsibilities include daily monitoring of VC room alerts, providing Tier 2 event support, and performing break fix tasks within target SLA response windows.
The role requires strong interpersonal and customer service skills, with a willingness to learn and adapt to client culture.
Matching Summary
The AV Technician supports Tier 2 video conferencing equipment and provides ongoing Video Conferencing Technical Support to the client, resolving issues related to in-room technology.
Skills & Requirements
Must-have
Tier 2 video conferencing support
AV/VC equipment failure resolution
On-site technician for issue resolution
Daily monitoring of VC room alerts
Escalation point for AV/VC needs
Break fix tasks within SLA
Nice-to-have
Creative and methodical problem-solving
Client-focused support
Adaptability to client culture
Willingness to learn industry standards
Key Requirements
Knowledge of Cisco, Crestron, Extron, Shure, Clearone