Sr Technical Account Manager

Workday

Montreal, QC, Canada
Base: $106,600 - $160,000 cad; bonus/equity: eligi...
Fully remote
7+ years product support experience
5+ years complex saas implementation
Fluent french (canadian preferred)
The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team

Job Summary

  • The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team.
  • Candidates must possess deep technical acumen to navigate challenges with large enterprise accounts while ensuring alignment between business objectives and system reliability.
  • Workday offers a flexible work approach requiring at least half of the time spent in-office or with customers, alongside competitive compensation including base salary and equity.

Matching Summary

The role involves acting as the primary point of contact and advocate for strategic customers within Workday's Technical Account Management team.

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on careers site

Skills & Requirements

Must-have

  • 7+ years product support experience
  • 5+ years complex SaaS implementation
  • Fluent French (Canadian preferred)
  • BS or MS in Technical Degree
  • HCM Payroll Financials expertise

Nice-to-have

  • C-level stakeholder engagement
  • Proactive risk avoidance skills
  • Cross-functional collaboration
  • High-stress situation management
  • Customer self-sufficiency advocacy

Key Requirements

  • 7+ years in B2B enterprise software support
  • 5+ years managing complex SaaS solutions
  • Bachelor's or Master's in Technical field
  • Fluency in French language required
  • Experience with HCM, Payroll, or Financials

Work Rights

Not specified

Tailored Resume

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