Lead Veterinary Customer Service Representative

Petdocks

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
On-site
Exceptional client service
Manage appointment scheduling
Oversee client billing
Petdocks is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, who will oversee reception operations and ensure exceptional client service. The ideal candidate should have at least two years of veterinary reception experience, strong leadership abilities, and excellent communication skills

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
  • Opportunities for professional growth and continuing education are offered.

Matching Summary

Match Score: 85

Petdocks is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, who will oversee reception operations and ensure exceptional client service. The ideal candidate should have at least two years of veterinary reception experience, strong leadership abilities, and excellent communication skills.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, and vision benefits, Paid time off and holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Handle escalated client concerns

Nice-to-have

  • Supportive team culture
  • Compassionate and patient
  • Professional appearance

Key Requirements

  • 2+ years veterinary reception experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Competency with veterinary software systems
  • Demonstrated ability to lead a team

Work Rights

Not specified

Tailored Resume

Cover Letter