Digital Fraud Inwards Inbound

CommBank

Sydney, NSW, Australia
Hybrid
High volume call centre experience
Strong problem-solving skills
Ability to handle emotionally taxing conversations
The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity.
  • You will work in a high-paced environment, delivering excellent customer service to inspire confidence.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers from fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre experience
  • Strong problem-solving skills
  • Ability to handle emotionally taxing conversations

Nice-to-have

  • Experience in Financial Services Industry
  • Emotional resilience
  • Strong communication skills

Key Requirements

  • Preferred experience in Online and Mobile roles
  • Demonstrated excellence in customer service

Work Rights

Not specified

Tailored Resume

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