Conseiller-ère En Soutien Applicatif

Harris

Québec, Canada
Not specified; benefits: employer-pyid insurance; ...
Resolve technical and functional issues
Document interventions in ticket system
Support users via phone and email
The role involves responding to technical and functional support requests from users regarding Avantage and Acomba accounting software

Job Summary

  • The role involves responding to technical and functional support requests from users regarding Avantage and Acomba accounting software.
  • Employees will document all interventions and problems accurately while escalating complex incidents to appropriate resources.
  • The position offers a permanent schedule with employer-paid insurance, vacation time starting at three weeks, and a pension plan.

Matching Summary

The role involves responding to technical and functional support requests from users regarding Avantage and Acomba accounting software.

Salary

Not specified; Benefits: Employer-paid insurance; Vacation: 3 weeks first year increasing to 5 weeks after 7 years

Skills & Requirements

Must-have

  • Resolve technical and functional issues
  • Document interventions in ticket system
  • Support users via phone and email

Nice-to-have

  • Collaborate with development and product teams
  • Participate in process improvement initiatives
  • Maintain positive client relationships

Key Requirements

  • DEP, AEC, or DEC in Accounting or related field
  • Experience in user support or accounting
  • Customer service skills required

Work Rights

Not specified

Tailored Resume

Cover Letter