Base salary not specified; cash-based incentive pr...
Not specified (potentially hybrid or onsite based on typical it roles)
10 years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, ensuring adherence to ITIL best practices. The ideal candidate will have substantial experience in IT operations and governance, particularly with SOX ITGCs, and possess strong leadership and communication skills
Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing control effectiveness.
The position offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of company holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management who will oversee ITSM governance, incident, change, and problem management, ensuring adherence to ITIL best practices. The ideal candidate will have substantial experience in IT operations and governance, particularly with SOX ITGCs, and possess strong leadership and communication skills.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, life insurance, and 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong ITIL v3 or v4 knowledge
SOX ITGC audit readiness leadership
Incident Change Problem Management oversight
CMDB and data governance expertise
Nice-to-have
ITIL Intermediate or Managing Professional certification
Experience with large-scale IT modernization
Executive communication and facilitation skills
Partnering with Internal Audit and Security teams
Data-informed leadership mindset
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs and regulated controls
Proven ability to lead through influence across technical teams