Proven customer service experience in financial services
Ability to articulate complex financial terms clearly
Experience working in busy commercial retail environments
This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers through both face-to-face and digital channels
Job Summary
This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers through both face-to-face and digital channels.
The position involves conducting in-depth conversations to support customer needs across home loans, business banking, and financial advice while performing financial health checks.
Candidates must be available for a specific predetermined roster covering Monday through Friday with split shifts between retail branch and contact center duties.
Matching Summary
This role serves as the public face of CommBank, delivering seamless banking experiences to over 10 million customers through both face-to-face and digital channels.
Skills & Requirements
Must-have
Proven customer service experience in financial services
Ability to articulate complex financial terms clearly
Experience working in busy commercial retail environments
Nice-to-have
Genuine interest in improving customer financial wellbeing
Ability to see the big picture for holistic solutions
Championing risk-adverse culture and processes
Key Requirements
Proven experience in Financial Services, Retail, or Hospitality