Cx Ai & Automation Lead

Remote

Remote
Remote
Ai agent deployment experience
N8n make zapier workflow platforms
Zendesk integration expertise
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale

Job Summary

  • This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.
  • The position requires a unique combination of technical confidence to build and ship code alongside strong programme management skills to run complex cross-functional work.
  • Automation and AI are central to maintaining quality and responsiveness as the company grows, empowering specialists by removing friction and surfacing the right information.

Matching Summary

This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape team operations at scale.

Skills & Requirements

Must-have

  • AI agent deployment experience
  • n8n Make Zapier workflow platforms
  • Zendesk integration expertise
  • Program management for technical teams
  • API and webhook development skills

Nice-to-have

  • Remote-first work environment experience
  • Fluent English communication skills
  • Experience with MCP integration standards
  • AI-assisted development tools proficiency

Key Requirements

  • Manager of one mindset with high autonomy
  • Hands-on experience in CX or support contexts
  • Ability to design for failure and human oversight

Work Rights

Not specified

Tailored Resume

Cover Letter