Customer Service Representative, Hvac

AIG Australia

Jeffersonville, IN, US
Hybrid
Ms word outlook excel proficiency
Crm system usage experience
Strong written and verbal communication skills
This hybrid position involves working directly with HVAC dealers and customers to ensure contract compliance and provide superior service support

Job Summary

  • This hybrid position involves working directly with HVAC dealers and customers to ensure contract compliance and provide superior service support.
  • The role requires acting as a connector between internal staff, clients, and vendors while resolving data discrepancies and processing administrative tasks.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development for its team members.

Matching Summary

This hybrid position involves working directly with HVAC dealers and customers to ensure contract compliance and provide superior service support.

Skills & Requirements

Must-have

  • MS Word Outlook Excel proficiency
  • CRM system usage experience
  • Strong written and verbal communication skills
  • Ability to work independently and in teams
  • Excellent organizational and time management skills

Nice-to-have

  • General or technical knowledge of HVAC equipment
  • Prior warranty or insurance industry experience
  • Empathy patience adaptability and proactivity
  • Experience with dealer onboarding processes
  • Positive professional demeanor under pressure

Key Requirements

  • Computer and software skills including MS Office and CRM systems
  • Ability to meet deadlines and balance multiple tasks
  • Willingness to undergo new hire and ongoing training

Work Rights

Not specified

Tailored Resume

Cover Letter