Technical Support Specialist Fusion 360 (german Speaking)
Autodesk
Base: based on experience + location; bonus/equity...
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German and english communication skills
Knowledge of autodesk fusion 360 or similar cad software
Experience with case management systems
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Autodesk is seeking a Technical Support Specialist fluent in German, who will assist customers with 3D CAD/CAM/CAE software, particularly Fusion 360. The role involves responding to support requests, documenting interactions, and contributing to product management, while fostering strong relationships with customers and partners.
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Job Summary
The role involves responding to support requests via chat, phone, web, and forums while documenting interactions in a case management system.
Candidates must possess competent knowledge of Design (CAD), Simulation, or Manufacturing (CAM) products such as Fusion 360 or Inventor.
Autodesk offers a competitive compensation package including base salaries, discretionary bonuses, stock grants, and comprehensive benefits.
Matching Summary
Match Score: 75
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Autodesk is seeking a Technical Support Specialist fluent in German, who will assist customers with 3D CAD/CAM/CAE software, particularly Fusion 360. The role involves responding to support requests, documenting interactions, and contributing to product management, while fostering strong relationships with customers and partners.
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Salary
Base: Based on experience and location; Bonus/Equity: Discretionary annual cash bonuses and stock grants; Benefits: Comprehensive benefits package
Skills & Requirements
Must-have
German and English communication skills
Knowledge of Autodesk Fusion 360 or similar CAD software
Experience with case management systems
Nice-to-have
Passion for customer experience
Ability to build strong partner relationships
Familiarity with Knowledge Centered Support methodology
Key Requirements
Bachelor's degree or Diploma in related field
At least 3 years of product experience in relevant industry
Very good verbal and written English and German skills