Not specified; weekend shift differential bonus in...
Advanced english proficiency required
Diagnose and resolve technical incidents
Support via phone chat and email channels
The role involves diagnosing and resolving technical issues for a wide range of connected devices including PCs, smartphones, and smart home products
Job Summary
The role involves diagnosing and resolving technical issues for a wide range of connected devices including PCs, smartphones, and smart home products.
Candidates must possess advanced English skills and be available to work rotating shifts that include weekends with additional pay during those periods.
The company offers a hybrid work environment with benefits including English class reimbursement, Udemy access, and monthly home office expense coverage.
Matching Summary
The role involves diagnosing and resolving technical issues for a wide range of connected devices including PCs, smartphones, and smart home products.
Salary
Not specified; Weekend shift differential bonus included
Skills & Requirements
Must-have
Advanced English proficiency required
Diagnose and resolve technical incidents
Support via phone chat and email channels
Experience with PC and mobile device support
Smart Home technology knowledge preferred
Nice-to-have
Customer service experience in tech support
Remote diagnostic tool usage
Knowledge of CRM and ticketing systems
Collaborative problem-solving skills
Commitment to continuous improvement
Key Requirements
High school diploma completed
Tertiary or university studies in progress
Availability for 5-day work week including weekends