customer services officer

CHENLONG WOOD PRODUCTS MANUFACTURING PTE. LTD.

Singapore
Not specified
Empathy and active listening skills
Prompt problem-solving abilities
Omnichannel support experience
CHENLONG WOOD PRODUCTS MANUFACTURING PTE. LTD. is seeking a Customer Services Officer in Singapore to provide comprehensive customer support across multiple channels. The role emphasizes the importance of empathy, clear communication, and problem-solving skills to foster customer loyalty and satisfaction

Job Summary

  • The role involves providing support and guidance to customers before, during, and after a purchase.
  • Excellent service is key to building loyalty and retention through empathy and active listening.
  • Effective teams act on feedback to prevent issues and personalize the customer experience.

Matching Summary

Match Score: 85

CHENLONG WOOD PRODUCTS MANUFACTURING PTE. LTD. is seeking a Customer Services Officer in Singapore to provide comprehensive customer support across multiple channels. The role emphasizes the importance of empathy, clear communication, and problem-solving skills to foster customer loyalty and satisfaction.

Skills & Requirements

Must-have

  • Empathy and active listening skills
  • Prompt problem-solving abilities
  • Omnichannel support experience

Nice-to-have

  • AI integration knowledge
  • Zendesk platform familiarity
  • Salesforce platform familiarity

Work Rights

Not specified

Tailored Resume

Cover Letter