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AIA Australia is seeking a Client Value Management Specialist to support their Client Value Management team and enhance customer experience and retention initiatives. The ideal candidate should have 5–8 years of experience in project delivery, business analysis, or customer engagement, preferably within the financial services sector. This position emphasizes a proactive approach to project management and stakeholder coordination.
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Job Summary
The role supports the Client Value Management team in developing and delivering customer experience and retention initiatives for Employee Benefits and pension portfolios.
Candidates will be expected to translate business requirements into workplans, coordinate cross-functional stakeholders, and drive timely delivery of service uplift projects.
AIA Australia empowers its people to find their 'better' by supporting a mission to help customers live Healthier, Longer, Better Lives.
Matching Summary
Match Score: 75
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AIA Australia is seeking a Client Value Management Specialist to support their Client Value Management team and enhance customer experience and retention initiatives. The ideal candidate should have 5–8 years of experience in project delivery, business analysis, or customer engagement, preferably within the financial services sector. This position emphasizes a proactive approach to project management and stakeholder coordination.
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Skills & Requirements
Must-have
5-8 years project delivery experience
Financial services or insurance background
Stakeholder coordination and management
Business case development skills
Customer experience initiative execution
Nice-to-have
Consulting background in transformation
Digital initiative exposure and UAT support
Strong creativity and innovation orientation
Chinese language proficiency
Vendor onboarding and RFP process experience
Key Requirements
University graduate degree preferred
5-8 years relevant experience required
Relevant license(s) if regulated activities involved