Gbs Operations Supervisor

HCM Portal (UPS)

PH
Monitoring day-to-day operations
Analyzing production and quality
Coaching administrative staff
This position is responsible for monitoring and executing the day-to-day operations of the contact center teams

Job Summary

  • This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.
  • He/She supervises operation to ensure proper customer experience, first contact resolution, accuracy, and quality levels.
  • This position handles escalated customer calls to ease customer concerns and improve customer satisfaction and perception.

Matching Summary

This position is responsible for monitoring and executing the day-to-day operations of the contact center teams.

Skills & Requirements

Must-have

  • monitoring day-to-day operations
  • analyzing production and quality
  • coaching administrative staff

Nice-to-have

  • experience managing customer relationships
  • experience supervising others
  • proficiency in Microsoft Office Suite

Key Requirements

  • Bachelor’s Degree or International equivalent
  • experience managing customer relationships
  • experience supervising others

Work Rights

Not specified

Tailored Resume

Cover Letter