The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting connectivity issues
Job Summary
The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting connectivity issues.
Success requires ensuring tickets are managed to closure while keeping clients updated on status and progress in alignment with SLAs.
Candidates will learn and comply with desktop, peripheral, and security policies while contributing to the continuous improvement of the Service Desk knowledge base.
Matching Summary
The role involves performing routine support duties including guiding users through steps to restore functionality and troubleshooting connectivity issues.
Skills & Requirements
Must-have
First line user support experience
Remote access tools proficiency
Hardware and software troubleshooting
Ticket management to closure
Service level agreement adherence
Nice-to-have
Continuous improvement mindset
Knowledge base contribution skills
Collaboration with resolver teams
Special project assistance ability
Key Requirements
High School diploma or GED required
Less than 1 year experience in area of responsibility