Manager, Technical Support Engineering – Workday Platform

Workday

Flexible work (50% in-office time each quarter)
Workday prism analytics expertise
People analytics platform knowledge
Sql and python data analysis skills
Workday is seeking a Manager of Technical Support Engineering for their Analytics Platform, focusing on leading a global team to enhance customer support and technical excellence. The ideal candidate will possess strong analytical skills, leadership experience, and a background in technical support, particularly in analytics and reporting tools

Job Summary

  • This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
  • The position requires deep technical expertise in Workday Analytics tools like Prism, Report Writer, and Discovery Boards alongside strong people leadership skills.
  • Workday offers a flexible work model requiring at least 50% time in-office or with customers while providing trust to take risks and grow professionally.

Matching Summary

Match Score: 85

Workday is seeking a Manager of Technical Support Engineering for their Analytics Platform, focusing on leading a global team to enhance customer support and technical excellence. The ideal candidate will possess strong analytical skills, leadership experience, and a background in technical support, particularly in analytics and reporting tools.

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics platform knowledge
  • SQL and Python data analysis skills
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Log analysis and performance optimization

Nice-to-have

  • Jupyter Notebooks scripting experience
  • Financial data structure knowledge
  • Inclusive culture leadership style
  • Proactive customer guidance approach
  • Strategic collaboration mindset

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years technical support or analytics experience
  • 2+ years leading technical teams
  • Advanced degree preferred

Work Rights

Not specified

Tailored Resume

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