Understanding of crm and sales distribution platforms
The Customer Experience Subject Matter Expert (CX SME) serves as the primary business and customer experience owner for sales and customer platforms
Job Summary
The Customer Experience Subject Matter Expert (CX SME) serves as the primary business and customer experience owner for sales and customer platforms.
This role ensures strong alignment between Business Units, Commercial teams, IT, and vendors to deliver solutions that meet business objectives while maintaining a consistent and high-quality customer experience.
Key responsibilities include owning business-side change management processes and validating change impact to customer journey and business operations.
Matching Summary
The Customer Experience Subject Matter Expert (CX SME) serves as the primary business and customer experience owner for sales and customer platforms.
Skills & Requirements
Must-have
Customer journey and business process analysis
Requirement analysis and documentation
Understanding of CRM and sales distribution platforms
Testing lifecycle knowledge
Change management processes familiarity
Strong documentation and presentation skills
Nice-to-have
Excellent communication and stakeholder management
Structured and analytical thinking
High ownership and accountability
Ability to work under pressure
Proactive and customer-centric mindset
Key Requirements
Bachelor’s degree in Information Systems, Industrial Engineering, Business Information Technology, or related disciplines
Experience in CX, CRM, sales systems, or digital projects is an advantage