Team Member Customer Care - Part Time - Work At Home (ok, Al, Ga Applications Only)

Academy Sports + Outdoors

Oklahoma, US
6+ months customer service experience
High school diploma or equivalent
Wired broadband internet connection
The company seeks a passionate team member to help customers gear up for their next adventure while fostering meaningful connections

Job Summary

  • The company seeks a passionate team member to help customers gear up for their next adventure while fostering meaningful connections.
  • Responsibilities include answering incoming contacts via calls, chats, and emails while troubleshooting problems and providing resolutions.
  • Candidates must maintain a quiet home office environment free from noise distractions like televisions, pets, or children.

Matching Summary

The company seeks a passionate team member to help customers gear up for their next adventure while fostering meaningful connections.

Skills & Requirements

Must-have

  • 6+ months customer service experience
  • High school diploma or equivalent
  • Wired broadband internet connection
  • Dual monitor setup proficiency
  • Minimum 5.0 MBPS download speed

Nice-to-have

  • Omni Channel Contact Center experience
  • Previous Work At Home experience
  • Familiarity with Academy product lines
  • Bilingual Spanish and English speaking
  • Strong analytical problem solving skills

Key Requirements

  • 6+ months customer service role experience
  • High school diploma or equivalent required
  • Broadband internet connection (no wireless)
  • At least 4 GB available RAM
  • 1 Terabyte data usage allowance

Work Rights

Not specified

Tailored Resume

Cover Letter