Oversee daily operational activities for End User Services (EUS) operations, ensuring service stability, performance, and a high-quality employee digital experience
Job Summary
Oversee daily operational activities for End User Services (EUS) operations, ensuring service stability, performance, and a high-quality employee digital experience.
Drive the strategy, implementation, and continuous improvement of workplace technology, endpoint and mobile device platforms, and automation infrastructure in a large enterprise environment.
Leverage GenAI, data analytics, and automation to identify service gaps, optimise operations, and streamline EUS processes and workflows.
Matching Summary
Oversee daily operational activities for End User Services (EUS) operations, ensuring service stability, performance, and a high-quality employee digital experience.
Skills & Requirements
Must-have
End User Services operations
Major incident management
Endpoint and mobile device platforms
Operational risk management
Collaboration and automation initiatives
Digital workspace capabilities
Nice-to-have
Future-ready learning organisation
Creativity and ingenuity
Challenging status quo
Team oriented and team player
Learning agility
Key Requirements
15 years experience in IT infrastructure
Bachelor's degree in IT
Knowledge in Windows AD, SCCM
Knowledge of Technology Security or Risk Management
Experience managing vendor engagements
PMP certification preferred
VBA, Python, or data visualisation tools preferred