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Healthtech Inc is seeking an Application Advisor with expertise in Epic Application Management, responsible for troubleshooting, system requests, and customer service for EHR applications. The ideal candidate should possess Epic certification, strong problem-solving skills, and a proven customer service track record.
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Job Summary
The role requires expert-level troubleshooting to ensure the integrity and stability of EHR applications for complex customers.
Candidates must demonstrate the ability to manage multiple complex clients simultaneously while adhering to strict Service Level Agreements.
The position involves guiding change management processes to ensure system changes are understood and properly utilized by all stakeholders.
Matching Summary
Match Score: 75
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Healthtech Inc is seeking an Application Advisor with expertise in Epic Application Management, responsible for troubleshooting, system requests, and customer service for EHR applications. The ideal candidate should possess Epic certification, strong problem-solving skills, and a proven customer service track record.
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Skills & Requirements
Must-have
Epic Certification in Hospital Billing
3+ years EHR module experience
Expert-level troubleshooting skills
Ticketing system proficiency
Change control policy adherence
Nice-to-have
ITIL process knowledge
Project management experience
Strong communication with C-suite
Mentoring team members
Proactive workflow analysis
Key Requirements
Post-secondary education or equivalent experience
Epic Certification in Hospital Billing application
3+ years implementing, training, or supporting EHR modules
Prior experience with ticketing systems
Ability to work on-call rotations including nights and weekends