mobile.career is seeking a Customer Relations Specialist to join their Group Customer Relations team, focusing on resolving escalated and complex customer complaints in a hybrid work environment. The role emphasizes excellent communication, negotiation skills, and a commitment to customer experience, while also contributing to business improvements
Job Summary
Our mission is to deliver fair, timely outcomes for customers while driving meaningful change across the Group.
You’ll investigate and resolve complaints with care and precision, while proactively identifying opportunities for business improvement and protecting the Group from emerging risks.
We work flexibly in a hybrid model, with the team spending a minimum of 40% of their time in the office each month.
Matching Summary
Match Score: 85
mobile.career is seeking a Customer Relations Specialist to join their Group Customer Relations team, focusing on resolving escalated and complex customer complaints in a hybrid work environment. The role emphasizes excellent communication, negotiation skills, and a commitment to customer experience, while also contributing to business improvements.
Skills & Requirements
Must-have
Investigate and resolve complaints
Customer focus and experience
Negotiation and communication skills
Risk-conscious mindset
Time management and prioritisation
Nice-to-have
Creative problem-solving mindset
Resilience and adaptability
Understanding community expectations
Ethical decision-making
Key Requirements
12 Month Fixed Term or Secondment
Knowledge of Privacy Act 1988
Experience in Banking, Scams, Legal, Wealth, Financial Advice, or Insurance