Product Manager – Disputes

Crystallakebank

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Disputes journey management
Customer experience improvement
Risk and operational efficiency
** Crystallakebank is seeking a Product Manager for their Disputes team, focusing on enhancing customer experiences in high-stress situations, such as unauthorized transactions. The role emphasizes the use of data and responsible AI to improve dispute resolution outcomes while ensuring customer fairness and operational efficiency. **

Job Summary

  • You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
  • We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
  • You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.

Matching Summary

Match Score: 75

** Crystallakebank is seeking a Product Manager for their Disputes team, focusing on enhancing customer experiences in high-stress situations, such as unauthorized transactions. The role emphasizes the use of data and responsible AI to improve dispute resolution outcomes while ensuring customer fairness and operational efficiency. **

Skills & Requirements

Must-have

  • Disputes journey management
  • Customer experience improvement
  • Risk and operational efficiency
  • Data-driven product development
  • Responsible AI adoption
  • Problem framing and discovery

Nice-to-have

  • Financial services experience
  • Payments or servicing journeys
  • Cross-functional collaboration
  • Continuous discovery mindset

Key Requirements

  • Product Manager experience
  • Experience in financial services
  • Experience in payments or disputes
  • Experience in servicing journeys
  • Tertiary qualification in business

Work Rights

Not specified

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