Digital Managed Services Associate - Oracle Epm, Fccs (u.s. Or Canada)

Huron Consulting Group Inc

Chicago, United States
Base: $95,000 - $120,000; bonus/equity: $106,400 -...
Fully remote
Oracle epm financial close
Troubleshooting and problem resolution
Client issue resolution
The Managed Services Associates plays a crucial role in ensuring the successful delivery of managed services to clients

Job Summary

  • The Managed Services Associates plays a crucial role in ensuring the successful delivery of managed services to clients.
  • This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery.
  • The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

Matching Summary

The Managed Services Associates plays a crucial role in ensuring the successful delivery of managed services to clients.

Salary

Base: $95,000 - $120,000; Bonus/Equity: $106,400 - $141,600 total estimated compensation; Benefits: medical, dental and vision coverage and other wellness programs

Skills & Requirements

Must-have

  • Oracle EPM Financial Close
  • troubleshooting and problem resolution
  • client issue resolution
  • service performance metrics
  • service level agreements (SLAs)

Nice-to-have

  • customer-centric mindset
  • collaboration with cross-functional teams
  • ITIL or other service management frameworks
  • customer satisfaction commitment

Key Requirements

  • Minimum of 4 years of experience
  • Bachelor’s degree in Information Technology, Business Administration, or related field
  • Oracle EPM Financial Close expertise
  • at least one certification (level 2 support)
  • Proven expertise on incidents and service requests

Work Rights

Not specified

Tailored Resume

Cover Letter