Customer Service Manager

Goodwill Industries Monocacy Valley

Sykesville, Maryland, US
Base: $19.25 hourly; bonus/equity: not specified; ...
Fully remote
Sales floor oversight
Achieve sales goals
Customer service excellence
Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals

Job Summary

  • Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans Employer Funded Health Reimbursement Account (HRA) 3 Dental Plans Vision Plan 401K Employer Paid Life Insurance Employee Assistance Program (EAP) Paid Time Off; Sick and Vacation Paid Holidays.

Matching Summary

Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals.

Salary

Base: $19.25 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Sales floor oversight
  • Achieve sales goals
  • Customer service excellence
  • Team leadership and development
  • Daily operations management

Nice-to-have

  • Drive company culture change
  • Model core values
  • Community impact

Key Requirements

  • One-year customer service experience required
  • High School Diploma, GED, or equivalent work experience
  • Proficient in Microsoft Office Suite
  • Ability to pass a background check and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter