Coast One Mortgage LLC is seeking a Verbal Complaints Specialist III to support their Compliance Division by investigating and resolving consumer complaints related to mortgage servicing. The ideal candidate should have extensive mortgage experience, strong communication skills, and a commitment to customer satisfaction
Job Summary
The Verbal Complaint Specialist III supports the Compliance Division by investigating time-sensitive mortgage servicing situations and providing training to team members.
Employees must make outbound calls to homeowners within 24 hours to acknowledge complaints and research loan details to determine resolution steps.
Newrez offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Coast One Mortgage LLC is seeking a Verbal Complaints Specialist III to support their Compliance Division by investigating and resolving consumer complaints related to mortgage servicing. The ideal candidate should have extensive mortgage experience, strong communication skills, and a commitment to customer satisfaction.
Skills & Requirements
Must-have
5+ years of mortgage experience
Knowledge of CFPB laws
Loss mitigation and foreclosure expertise
MSP or Finastra Servicing Director familiarity
Outbound call resolution within 24 hours
Nice-to-have
Superior empathy and customer service skills
Ability to mentor subordinate team members
Strong attention to detail and accuracy
Experience reviewing escalation responses
High productivity under strict deadlines
Key Requirements
High School Diploma required
5+ years of Mortgage Experience
Well-rounded knowledge of Consumer Financial Protection Laws
Mortgage, consumer finance, loss mitigation, or foreclosure experience
Intermediate knowledge of MS Word, Excel, and Outlook