Not specified; not specified; comprehensive benefi...
On-site
3+ years in account management or customer support
Excellent english verbal and written communication b2
Experience with ticketing systems and crms
Slice Careers is seeking a Customer Experience Team Lead to enhance support for restaurant partners through effective communication and operational management. The role requires a strong background in customer service, leadership skills, and proficiency with relevant technology, with a focus on driving team performance
Job Summary
The role involves leading a pod to support restaurant partners by streamlining operations and handling phone interactions.
Candidates must be comfortable working full-time on-site during evening or night shifts between 4 pm and 7 am.
Benefits include Pizza Fridays, a Wellbeing Program, Private Health Insurance, and a Learning and Development Program.
Matching Summary
Match Score: 85
Slice Careers is seeking a Customer Experience Team Lead to enhance support for restaurant partners through effective communication and operational management. The role requires a strong background in customer service, leadership skills, and proficiency with relevant technology, with a focus on driving team performance.
Salary
Not specified; Not specified; Comprehensive benefits including health insurance and learning programs
Skills & Requirements
Must-have
3+ years in Account Management or Customer Support
Excellent English verbal and written communication B2
Experience with ticketing systems and CRMs
Ability to work evening or night shifts 4pm-7am
Comfort multitasking in high-paced contact center
Nice-to-have
Empathetic approach to customer interactions
Strong collaboration skills with peers and seniors
Commitment to inclusive and diverse workplace values
Key Requirements
Minimum 3 years experience in Customer Support or Success
Minimum B2 level English proficiency required
Full-time on-site availability for evening/night shifts