**
Johnson & Johnson is seeking a Manager for CAR-T Commercial Operations & Analytics in Horsham, PA, focused on enhancing customer experience through data analytics and technology improvements. The ideal candidate will have a strong background in healthcare, particularly within the pharmaceutical industry, and experience with technology product management.
**
Job Summary
The Manager, CAR-T Commercial Operations & Analytics is accountable for the continued implementation of customer experience enhancements to improve the CARVYKTI® end-to-end order fulfillment platforms.
This position will be responsible for collaborating with stakeholders to document the business case for system and process improvements, design the roadmap strategy for AI implementation within our order fulfillment platforms, and collect continuous voice of customer feedback.
Recommend and track metrics & KPIs to measure value of implemented enhancements that tie to improving the customer experience.
Matching Summary
Match Score: 75
**
Johnson & Johnson is seeking a Manager for CAR-T Commercial Operations & Analytics in Horsham, PA, focused on enhancing customer experience through data analytics and technology improvements. The ideal candidate will have a strong background in healthcare, particularly within the pharmaceutical industry, and experience with technology product management.
**
Skills & Requirements
Must-have
CARVYKTI order management platforms
AI implementation roadmap
Voice of Customer feedback
System and process improvements
Data analytics and insights
Nice-to-have
Healthcare marketing experience
Customer-facing experience
Salesforce applications experience
JIRA experience
Key Requirements
Bachelor's degree required
Minimum 5 years healthcare business experience
2 years pharmaceutical industry experience preferred