Technical Support Analyst I

CSG

Bangalore, India
Fully remote
Level 2 customer support
Billing, rating, provisioning flow
Csg singleview product knowledge
Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment

Job Summary

  • Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.
  • Maintains a high level of customer satisfaction through professionalism, timely response, and resolution of issues.
  • CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most.

Matching Summary

Provides Level 2 Support to customers, resolving technical issues/error messages encountered by customers in a live production environment.

Skills & Requirements

Must-have

  • Level 2 customer support
  • Billing, rating, provisioning flow
  • CSG Singleview product knowledge
  • Troubleshooting production environment issues
  • Application health checks
  • Incident/Problem/Change/Knowledge Management

Nice-to-have

  • Customer facing skills
  • Team environment collaboration
  • Bold thinking and passion
  • Authentic and trustworthy
  • Fearless commitment and connection

Key Requirements

  • 2-4 years software industry experience
  • Degree or Diploma in IT/CS/Engineering
  • Experience with CSG products
  • Oracle databases & PL/SQL knowledge
  • Linux or Unix OS knowledge
  • ITIL accreditation

Work Rights

Not specified

Tailored Resume

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