Virtual Care Technician

Washingtoncountyveterinary

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Live chat client interaction
Veterinary medical guidance
Client administrative queries
** The Virtual Care Technician position at Washington County Veterinary involves providing virtual support to pet owners through live chat, offering medical guidance, and addressing administrative queries. The role requires credentialed veterinary technicians with strong communication skills and a passion for client service, available to work full-time, including nights and weekends. **

Job Summary

  • The Virtual Care Technician will act as the direct contact for clients seeking advice and guidance through the “live chat” function within the myVCA mobile application.
  • Technicians will also help with other administrative-related queries and are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance.
  • We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Matching Summary

Match Score: 75

** The Virtual Care Technician position at Washington County Veterinary involves providing virtual support to pet owners through live chat, offering medical guidance, and addressing administrative queries. The role requires credentialed veterinary technicians with strong communication skills and a passion for client service, available to work full-time, including nights and weekends. **

Skills & Requirements

Must-have

  • live chat client interaction
  • veterinary medical guidance
  • client administrative queries
  • 24/7 live chat coverage
  • decision support models

Nice-to-have

  • empathy and patience
  • passion for client service
  • comfort with autonomy
  • self-discipline and accountability

Key Requirements

  • Current and unrestricted license as credentialed veterinary technician
  • 3 years' experience in clinical veterinary setting
  • Strong written communication skills
  • Availability to work 40 hours per week
  • Ability to work nights, weekends/holidays
  • Ability to work different shifts

Work Rights

Not specified

Tailored Resume

Cover Letter