Principal Applied AI Solutions Architect, Amazon Connect
Amazon
Denver, CO, US
Not specified; not specified; not specified
On-site
Amazon connect ai capabilities
Agentic ai implementation
Customer data readiness assessment
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by bridging the gap between complex business problems and technical solutions
Job Summary
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by bridging the gap between complex business problems and technical solutions.
The position requires conducting comprehensive data readiness assessments to ensure customer data assets are structured and governed for effective AI agent tool use.
Team members will work at the intersection of contact center operations and applied AI, guiding customers from proof-of-concept to pre-production deployment.
Matching Summary
This role focuses on accelerating customer adoption of Amazon Connect's AI capabilities by bridging the gap between complex business problems and technical solutions.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Amazon Connect AI capabilities
Agentic AI implementation
Customer data readiness assessment
Serverless integration development
RAG-powered responses architecture
Python and Node.js scripting
Nice-to-have
Experience with Kiro IDE
MCP server configuration
Multi-agent workflow design
Customer-obsessed mindset
Technical mentorship skills
Key Requirements
Hands-on experience with AWS Lambda and API Gateway
Proficiency in designing Agent-to-Agent (A2A) integration patterns
Expertise in prompt engineering and model selection
Ability to lead technical discovery sessions with enterprise clients