Service Delivery Manager

AIRBUS DS GEO SA

Newport, Gwent, United Kingdom
Hybrid
Identity and access management
Service level agreements
Continuous improvements
You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs

Job Summary

  • You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs.
  • This role involves organizing cooperation with commissioned IT service providers at operational, tactical, and strategic levels, and contributing to major Airbus Defence and Space UK IT infrastructure projects.
  • Airbus offers a comprehensive benefits package including competitive salary, profit share, pension, share options, flexible working, and extensive personal development opportunities.

Matching Summary

You will be responsible for managing the overall service delivery of this Digital Product, focusing on the fulfilment of aligned Service Level Agreements in time, quality, and costs.

Skills & Requirements

Must-have

  • Identity and Access Management
  • Service Level Agreements
  • continuous improvements
  • problem management
  • obsolescence management
  • ITIL oriented management

Nice-to-have

  • International mindset
  • creative thinker
  • zero-carbon flight commitment
  • sustainability focus

Key Requirements

  • UK Security Clearance
  • Proven experience in provider and service management
  • Experience in IT infrastructure, IT service delivery
  • Experience in system administration

Work Rights

Must have or be able to obtain UK Security Clearance

Tailored Resume

Cover Letter