As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
You will feel a strong sense of purpose knowing your work supports both employers and safer workplaces.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture like no other and flexibility to work from home to support work/life balance.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
WorkSafe insurance policies
premium obligations
managing premium-related enquiries
resolve issues
customer service
contact centre
debt collection
Nice-to-have
learning culture
positive impact
strong sense of purpose
safer workplaces
collaboration
work-life balance
Key Requirements
Experience in customer service, contact centre, or debt collection
Strong communication skills
Confident managing conversations around payments
High attention to detail
Ability to prioritise and manage competing deadlines
Experience within workers compensation, insurance, or regulated environment
Understanding of financial concepts or premium calculations