Digital Services Supervisor

UOB United Overseas Bank Limited

Not specified
Inbound contact center service
Customer inquiry handling
Transaction processing
UOB United Overseas Bank Limited is seeking a Digital Services Supervisor to oversee contact center operations, ensuring high-quality customer interactions and support for retail banking services. The ideal candidate will be focused on enhancing customer experiences and identifying sales opportunities while embodying UOB's core values of honor, enterprise, unity, and commitment

Job Summary

  • The Contact Center Services area specializes in daily operations of inbound contact center service efforts.
  • Responsibilities include answering customer inquiries, processing transactions, and troubleshooting problems.
  • UOB is a leading bank in Asia with a global network spanning more than 80 years.

Matching Summary

Match Score: 75

UOB United Overseas Bank Limited is seeking a Digital Services Supervisor to oversee contact center operations, ensuring high-quality customer interactions and support for retail banking services. The ideal candidate will be focused on enhancing customer experiences and identifying sales opportunities while embodying UOB's core values of honor, enterprise, unity, and commitment.

Skills & Requirements

Must-have

  • inbound contact center service
  • customer inquiry handling
  • transaction processing
  • troubleshooting problems
  • sales referral identification

Nice-to-have

  • relationship management support
  • portfolio management activities
  • team collaboration skills
  • long-term success mindset

Work Rights

Not specified

Tailored Resume

Cover Letter