Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer
Job Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Skills & Requirements
Must-have
Initiating automotive services and repairs
Developing repair estimates
Writing repair orders
Maintaining customer records
Communicating between customer and technician
Nice-to-have
Earning customers for life
Team focused
Exemplary customer service
Key Requirements
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
Basic mechanical understanding of an automobile
Acceptable driving record and a valid driver's license
High School graduate or equivalent, 18 years or older required