Business Support Team Leader / Operation Manager (service Hub)

Sedgwick

Kuala Lumpur, Malaysia
On-site
Lead and support a team
Monitor workloads and capacity
Manage service hub activities
Sedgwick is seeking a Business Support Team Leader/Operations Manager for its Service Hub in Kuala Lumpur, Malaysia. The ideal candidate will lead a team, ensure efficient operations, and foster a positive work environment while contributing to the company's mission of helping people recover from unexpected events

Job Summary

  • As a team leader, you will guide and monitor the performance of your direct reports, fostering positive communication and collaboration to achieve shared goals.
  • You’ll work closely with the Service Hub leadership team to ensure customer service excellence, measured by increased satisfaction and reduced complaints or executive escalations.
  • Your work may be behind the scenes, but it’s never unnoticed. You’ll help keep things running smoothly so our teams can focus on helping clients and claimants and that makes a real difference.

Matching Summary

Match Score: 85

Sedgwick is seeking a Business Support Team Leader/Operations Manager for its Service Hub in Kuala Lumpur, Malaysia. The ideal candidate will lead a team, ensure efficient operations, and foster a positive work environment while contributing to the company's mission of helping people recover from unexpected events.

Skills & Requirements

Must-have

  • Lead and support a team
  • Monitor workloads and capacity
  • Manage Service Hub activities
  • Oversee claim input and acknowledgements
  • Assist with claim system portal administration
  • Handle multiple tasks and priorities

Nice-to-have

  • Fostering collaboration and positive communication
  • Support wellbeing, morale, and engagement
  • Caring culture
  • Work-life balance

Key Requirements

  • Proven leadership and team management experience
  • Strong communication and interpersonal skills
  • Ability to analyse workloads and improve productivity
  • Experience with client SLAs and operational reporting
  • Competence in data reporting and MI production
  • Organisational skills to manage multiple tasks and priorities

Work Rights

Not specified

Tailored Resume

Cover Letter