The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls
Job Summary
The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls.
This role is patient facing and involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
To ensure an optimal and seamless customer experience, a hardwired (Ethernet) connection with at least 100 Mbps download and 10 Mbps upload speed is mandatory for remote employees.
Matching Summary
The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls.
Skills & Requirements
Must-have
patient facing interaction
medical billing codes
HIPAA compliance
Explanation of Benefits (EOBs)
third party payor portals
hardwired Ethernet connection
Nice-to-have
flexibility and open mindedness
collaboration with internal teams
fosters diversity and inclusion
highest ethical and professional standards
Key Requirements
High School Diploma or GED
3+ years healthcare, billing, or service experience